Support
Get Split working smoothly.
Split supports macOS 13 and later on Apple silicon and Intel Macs.
First step
Check Accessibility access
Open System Settings → Privacy & Security → Accessibility and enable Split. If access was revoked, grant it again and wait a few seconds for the menu-bar status to update.
Quick checks
Before requesting help
- 01Confirm Split is running in the menu bar; it intentionally has no Dock icon.
- 02Review or change global shortcuts in Preferences → Shortcuts.
- 03Check whether another application already uses the same shortcut.
- 04Confirm Enable Drag-to-Snap is on before testing edge and corner triggers.
- 05Use Preferences → General → Clear Learning History… to reset suggestions.
- 06Restart the target app if macOS temporarily stops returning its windows.
Purchases and licenses
Frequently asked questions
How do I download Split after purchase?
Open the receipt email and choose Download and manage Split, or sign in to your Split account with the same email address used at checkout. The account page contains the current signed and notarized download, your receipt, and your license key.
What if the sign-in email does not arrive?
Confirm that you entered the checkout email, then check spam, junk, and promotions for a message from Split. Wait at least 60 seconds before trying again. Use the newest link because each link works once and older requests may be invalidated. If it still does not arrive, contact support from the purchase email address.
How do I activate my lifetime license?
Reveal the license key on your account page, open Split, and enter the key when prompted. The license does not expire and may be active on one Mac at a time.
How do I move Split to a new Mac?
Release the current Mac from Split or from the Device activation section of your account. Then install Split on the replacement Mac and activate it with the same license key. A released Mac no longer counts toward the one-Mac limit.
Why is there no Split icon in the Dock?
Split is a menu-bar utility, so it intentionally stays out of the Dock. Look for the Split icon in the macOS menu bar to open Preferences, license controls, and other commands.
What happens to my license after a refund?
A completed full refund disables the license, releases active devices, and removes paid download access. Read the refund policy or contact support from the purchase email with the order number.
Contact
Send a useful report
Include the Split version and build, macOS version, Mac model, display layout, target application, steps to reproduce, and whether Accessibility access is enabled. Never include confidential window contents.
For purchase help, write from the checkout email and include the order number. For privacy requests, use the subject “Split Privacy Request.” A first response is normally sent within two business days.